Service Level Agreement

Last updated: June 2026

This Service Level Agreement (“SLA”) describes the service commitments AlertSync makes to customers on a paid plan and the remedies available if we fall short. It forms part of your agreement to use AlertSync. Free-plan usage is provided on a best-effort basis and is not covered by the credit remedies below.

Our commitments

Service uptime

Availability of the webhook receiver and dashboard, measured per calendar month.

99.5% monthly

Alert delivery

Valid TradingView alerts accepted at the webhook endpoint are relayed to at least one configured Telegram destination.

99% of valid alerts

Delivery latency

Time from accepting a valid alert to dispatching it to Telegram, typically under a few seconds in normal conditions.

Within seconds

Support response

First response to email support for paid plans. Free plan support is handled on a best-effort basis.

1–2 business days

Targets are measured per calendar month and exclude the events listed under “Exclusions” below.

Definitions

Uptime means the percentage of time in a calendar month that the AlertSync webhook receiver is reachable and able to accept and process alerts. Downtime means a period during which the receiver returns server-side errors or is unreachable, excluding the events listed below. A valid alertis a well-formed request received at a correct, active webhook URL belonging to an account within its plan’s alert quota.

How we measure

Uptime and delivery are measured from our own server-side logs and monitoring. Every alert is recorded with its delivery status and timestamps, so delivery outcomes can be reconciled against your account history. Latency is measured from the moment a valid alert is accepted to the moment it is dispatched to Telegram; it does not include time spent inside Telegram’s own delivery network.

Exclusions

The commitments above do not apply to any unavailability, delay, or delivery failure caused by:

  • Scheduled or announced maintenance windows.
  • Failures or outages of third-party services outside our control, including Telegram, TradingView, our payment provider, email delivery, and upstream network or hosting providers.
  • Misconfiguration on your side — for example an incorrect webhook URL, a Telegram chat that has blocked or removed the bot, or a malformed alert payload.
  • Alerts dropped because an account has exceeded its plan’s monthly quota or rate limits.
  • Suspension of an account for non-payment or for violation of our terms.
  • Events beyond our reasonable control (force majeure), including natural disasters and large-scale internet outages.

Service credits

If we miss the uptime or delivery commitment in a given calendar month and the cause is not an excluded event, your sole and exclusive remedy is a service credit applied as additional paid days added to your current plan:

  • Uptime between 99.0% and 99.5%, or delivery between 98% and 99%: 3 days credit.
  • Uptime below 99.0%, or delivery below 98%: 7 days credit.

Service credits are not refunds and have no cash value. They cannot exceed the value of one month of your plan and are not transferable.

Claiming a credit

To request a credit, email us at contact@alertsync.in within 30 days of the end of the affected month, with your account email and the dates and approximate times you were affected. We will review the claim against our logs and apply any eligible credit to your account.

Changes to this SLA

We may update this SLA from time to time as the service evolves. Material changes will be reflected in the “Last updated” date above. Continued use of AlertSync after a change constitutes acceptance of the updated SLA.

Contact

Questions about this SLA or a credit claim can be sent to contact@alertsync.in.